Worst service ever

I put in a claim last week Thursday at Miway and at this point I’m on the verge of looking for a new service provider. I have never been given such a run around in my life. I never receive any feedback from Miway and I have to call them every single time. My claim was handled by Mzilikazi Khumalo who never bothered to call or write an email to inform me about the status of my claim. I feel like insurance companies are quick to debit your account for their monthly premiums but the minute you have a problem they discard you. I’ve received **** service, apparently their SLA is supposed to be 5 working days but doesn’t seem like it