Worst service ever

This is by far the worst service I have ever received from any service provider. I have registered a claim for attempted theft on my vehicle from on the 04 of January 2026 and till today no action has been with regards to finalizing my claim. I have called their claims department and spoke to their agents who not care about their clients all they know is to tell lies. I was advised on the 05th of January that an assessor has been appointed and their turn around time is 2 to 3 days. I then called on the 8th to follow up and was advised to check the following day as they are only waiting for the assesment report. When I called on the 09th they advised that the report has not been loaded as yet and when I got irate and explained that my car hire is only valid for 10 days and their delay to my claim is now inconveniencing me they advised that I should not worry as they work on Saturday's and must check with them tomorrow. On Saturday when I called the agent told me that no assessor was booked and no one has been to my car that's when I asked to escalate to their team leader and I was advised they will call within 30 minutes. I had to call back and was transferred to a claims specialist who advised they will escalate and should be called back on Monday morning. I also had to call them again on Monday and they advised that their team leader is not available and they do not know when they will call back. I do not know who is in charge of the claims department and if they are aware of the service their department is offering to their clients. When I asked who was in charge and why are they not calling back they gave me a name of Kunal Bhugwandeen and they advised they will asked them again to call me back. On the 15 of January 2026 I need to return the car rental and i will be without a car due to the fact that Miway does not put the needs on their clients first. I have been with them for almost a decade now and when I need them the most this is how I am being treated.