Worst service ever

So it's been three weeks from the first time a phoned Miway to lodge a claim and my claim to this day has still not been settled. I decided to use my own panel beater as the one they supp**** me with was 30km from where I stay..!! After singing a disclaimer that specifies that I would use my own repair centre at my own risk, basically telling me what I knew from the first time I called them \your on your own buddy good luck\". I tried calling Miway today, after the third attemp and four e-mails and every time being put on hold for 10min I gave up. I truely don't understand what's wrong with these people. I don't know what's more stressful and dramatic, the fact that one of my biggest assets has been damaged or dealing with Miway. I will say it again if you love being put on hold, bad, *********** service then Miway is for you. "