VH
Vanessa H

1 reviews | Active since Nov 2017

10 Nov 2017, 10:32

Worst Service Ever

C897466 Truly it's "YOUR" way!!! I am utterly displeased with the service that you guys give to your clients. I honestly regret changing from my previous insurance to you guys. I called in to submit a claim which was processed successfully, I was then given Sanrose Autobody to fix my vehicle. They took a while to give me updates and I had to call them to find out when my vehicle will be ready and I was given friday 10th November 2017. A courtesy vehicle was given to me and apparently I selected 10 days of which I do not recall. I spoke to a few people but Tsholofelo was the most rude of all. It cannot take you the whole day to pull call details on the systems (that shows the lack of urgency in resolving customers complaints). Sanrose was chose by you guys, you are therefore liable to ensure that the period in which my car is being fixed I have a vehicle because that is what you are paid for.

Given my experience with you guys, I do not wish to continue being a client of Miway moving forward nor would I recommend to anyone I know.

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply10 Nov 2017, 11:12
Official

We're so sorry to hear that you feel this way. We assure you that it's never our intention to cause you any hassles. We've passed your message on and someone will be in touch.

Best regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply10 Nov 2017, 16:54
Official

Thank you for taking the time to comment Vanessa!

Tsholofelo has since been touch. She’s also sent you the recording as discussed. Please feel free to contact us should you need anything else.

Kind regards,
The MiWay Team

Best regards,