Worst Service Ever

I have been trying to make a claim from the MiSmart Policy since early Feb 2020. every time I call they tell me that I will get a callback in 24 to 48 hours. Yesterday, I called and was told someone by the name of Phindile will call me back same day because she is loading my details on the system. In other previous days I was told they will call me back in 24 to 48 hours because they are loading my details on the system. Today, I called and spoke to someone by the name of Sonia or Sonja and was told I will get a call back in 24 to 48 hours. What 'system' is this that doesn't have the paying client's details on it. I think there are better Insurance companies out there that know their client as soon as they answer a call or after they get the client's policy number. This has been the worst service ever for me because I need to get rid of some minor scratches on my car but all I'm doing is just wasting my time and money and airtime with these calls of mine being placed on hold for too long. I'm going to start looking for a new insurer. Even if I have to pay more I know the service will be exceptional compared to what I'm getting from MiWay.