Worst service ever

<p>I am an existing Miway client, I called in to get a quote to add a building onto my policy, I was apparently assisted by a lady by the name of Itumeleng Kokomo, she went through all of the underwriting then put me on hold for a long time, I had to cut the call eventually, she did not call me back, I called back a couple of hours later and was told by a consultant that I need to speak to Itumeleng as she was busy with the policy and she will call me back before 16:00, guess what still no call, I called in today and was told by the 3rd consultant that it's an inbound call centre and they cannot call back clients and making excuses for her colleague that could have avoided the situation by calling back,this after I have called 3 times to add stuff onto my policy, I shudder to think what will happen if I claim,I asked to speak to the manager and was put on hold for more than 10 minutes, I would think that after all of the bad publicity that miway has gotten recently they would treat their customers fairly , I think I should move my cover elsewhere if they are not interested in my business, extremely disappointed client, I sent my details to hippo for a quote and got responses immediately and I'm not even insured with one of their insurers</p>