Worst Service Ever

<p>After 4 cars and just over 800 000 kms in total, this is my first claim since 2007.</p> <p>Never knew it is such a nightmare to claim. I've asked one question thus far and not a single person has answered me. How long should it take for a claim to be processed? Been waiting for about 2 weeks now to have this question answered.</p> <p>I have several times requested that any calls to me be made after 16h30 as we have meetings at random times during the day. Yet I have missed calls prior to the given time. And can't always tell who it's from. And if I'm not available why should it be so difficult to respond to my e-mails?</p> <p>I've sent an email to the person who is supposed to assist me and he is just not responding. I have asked that someone else be assigned to me and I am also still waiting for a response.</p> <p>I've had to send my quotes and pics to the advised email address but I also had to send it a week later to an individual. Everything I've said and sent has been ignored up until now. Because I still have conversations with people as if I haven't spoken to anyone or as if I have not submitted anything.</p> <p>So I'm a bit confused. </p> <p> </p>