Worst Service Ever!!!

<p>So this is our claim nr C811142. We have been back and forward with this claim and we are now in week nr 4. I have been dealing with Prudence and everytime I speak to her she assists me but I have been struggling to get her to give us proper feedback. But I am not getting any feedback I consistantly have to phone her. So im fed up. I phoned in today again and i was told they will pass the message to her but still nothing. Cost me to phone in again and request to speak to a manager as this is no where close to great customer service. I get to speak to Shenta Kuni what a rude person tells me she can't assist me at all. If she had a look at the notes of the policy she would have seen that Prudence have been dealing with me and not my sister. I am so glad I cancelled my policy with you guys because this is a joke. One person wants to reject servicing me and the other blatantly just ignores getting back to a client. I surely dont know how you guys get so many Compliments if this is the type of service you render to clients like myself and my sister. This matter will be taken up futher. We are your clients not just a number we pay for a service and not a clown show like this.</p>