Worst service

Item: MiWay Insurance
Rating: 1

Worst service ever received from Miway! Been with them since 2016 never claimed. Now I claim for a chip on my windscreen and they declined for some stupid reason. I changed debit dates last month and they didn’t update and now they say my premium is unpaid! The claims consultant by the name of Reiner Du Bruyn doesn’t even have the audacity to call me I had to follow up with him. I also asked him to give me a call but he just ignored my email! Your service is disgusting Miway, I’m definitely taking my cover elsewhere you guys are useless!

Helpful (0)

Replies (3)

MiWay Insurance's replyOfficial

28 Mar 2020, 18:48

We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued and we assure you that it is never our intention to upset you in any way. We have escalated your concerns and one of our agents will be in touch to assist you shortly!
Best regards,
The MiWay Team

MiWay Insurance's reply28 Mar 2020, 18:48

Official

's updateReviewer Update

30 Mar 2020, 13:57

I have since been waiting for you guys to get back to me. Clearly you do not put your clients first! Your service is horrible!

's update30 Mar 2020, 13:57

Reviewer Update

I have since been waiting for you guys to get back to me. Clearly you do not put your clients first! Your service is horrible!

MiWay Insurance's replyOfficial

31 Mar 2020, 08:20

We're so sorry for keeping you waiting. We have passed your feedback and your details on to the right team and someone will be in touch with you ASAP!

Best regards,
The MiWay Team

MiWay Insurance's reply31 Mar 2020, 08:20

Official

We're so sorry for keeping you waiting. We have passed your feedback and your details on to the right team and someone will be in touch with you ASAP!

Best regards,
The MiWay Team