Worst Service during claims stage

I am currently having the worst claims experience with miway,I have called more than 50 times in the past 3 weeks alone,a lady by the name of a amogelang seelamo is assisting,i claimed on the 11th of February and a month later I have no feedback on the claim,since the day of the claim I have had to be the one to give Amo everything from the AR to the settlement letters and everytime i call she asks for something else,today I called and complained that its been a month and she said she would get back to me,this is the same answer I get every time I call in,in the whole process Amo has only called once and 99% of the time her line doesn't go through,I've also sent a dozen emails and she does not reply.....All this to get feedback on a claim when Miway promises a claims turn around time of 7 to 14 working days....It's really frustrating to be treated like this during a claims period.