Worst service at MiWay from everyone led by Ronny Gololo and Bjorn Laurens

I seriously feel like I have been ****med. Miway is completely ignoring my claim. I had lodged a claim on the 25th of December 2021 but I have not gotten any proper communication from MiWay. In order for me to get feedback, I have to follow up. I followed up on Friday and I was promised to be sent an e-mail, I followed today and still the e-mail has not come through.

I commented on Facebook and forwarded my details for a consultant to contact but still MiWay is just quiet about my claim. On the app, the status says the assessment is complete. My claim was initial allocated to Micaela Bassett who called me and requested pictures of the car after I had followed up. She then sent an email advising me that my claim has been re-allocated to Ronny Gololo who has not bothered to reply to my emails.

I am not even motivated to follow up again because Bjorn Laurens whom I think is responsible for the whatsapp will tell me thst I have scheduled for a call back and that I will receive an e-mail but it never comes in.

How long do I have to wait until my claim is resolve, why do I have to fight to get MiWay employees to do what they are paid to do!?? I am extremely disappointed at your service.