1 reviews | Active since Jan 2012
Worst service and unwillingness to help Clients.
After calling Miway policy i have picked up not once but twice now issues with the Policy. first was polcy wording and mag rims that were excluded on the cover . Now i notice that the access payable has increased from R2 500 to R3 500 without my consent. this is really becoming a pain to have to call My insurer for mistakes on a policy after having called on Numerous occasions in one day. I even left a message for Henry Songwe on his direct line***) to call me back but have not received that call. This is really becoming a issue coz not only would this have been a issue if ever a claim arrises but a total burden on me. Please get some one to call and fix this. i really cant have so may issues with one policy. the last agent i spoke to advised that he would mail me his details when he sent the updated policy but has not done so.. this is becoming ridiculous now.<br> <br> over and above the request dated 28 July on the miway portal(***) that was not attended by Miway, i got double debited the agreed premium as per the policy schedule.<br> <br> When calling miway no assistance could be giving. they request i further take time off work to get bank statements.<br>
Please accept our sincere apology for the delay and for any hassles we have caused you, and please be assured that this is not the MiWay way! Henry has since been in touch to discuss your concerns with you in more detail and he's also managed to update your policy as requested.
Please be assured of our commitment to always deliver awesome service, and please let us know if you need help with anything else!
Kind regards,
The MiWay Team
Please accept our sincere apology for the delay and for any hassles we have caused you, and please be assured that this is not the MiWay way! Henry has since been in touch to discuss your concerns with you in more detail and he's also managed to update your policy as requested.
Please be assured of our commitment to always deliver awesome service, and please let us know if you need help with anything else!
Kind regards,
The MiWay Team
