Worst service all the time

Everytime I deal with Miway its never an easy task. Their service providers are the worst and for my NP200 the antenna is still missing and the door handle is still not sorted. Last week we had a horrible storm with lightening and my bar fridge and my sound amplifier stopped working. I put in a claim and i was told that the excess will be 1500, today im told they have approved ahprt of the claim and the other part is rejected because of wear and tear. Miway service provider tells me that the gas is finished and I asked how is that possible when it was hit by lightning. He then asks me how old is my fridge. Then today the fridge that was working just fine is no longer working after being hit. Then the excess is changed to 4500. Everytime there is some issue and teach your consultants soft skill and to empathize