Worst service

I logged a claim for flood damage on the 3th December 2025. My car was taken to DME for assessment on the same day. I have not received any feedback until today. Everytime when i call them, I get the same response that they're awaiting assessment report. Today I went passed by DME to check whats happening and informed me that Miway is yet to send their own assessor. But they haven't send anyone to assess my car. This is my wife's every day transport and now she stranded without transportation. I feel miway is not treating my matter as urgent as it should be.