Worst service

I contacted Miway to put in a claim against my dent and scratch policy. I asked numerous times for a claim form so that I can finalize the claim this year.... I am going to cancel my policy after this claim. I never claim but they are willing to take my money each month but not assist with a claim service is pathetic. The first claim I put in for my windscreen has been approved but PG glass had all sorts of excuses not to replace my windscreen this year. What does it help to have insurance then if nothing is happening? I pay insurance monthly on time Miway never waits for me.........