Worst service

So I loged a claim on the app.

No one felt the need to contact me to make contact with me to confirm my claim

I then question the discount that I was advised when I took our the policy when taking out the policy for when I claim I was never advised it's a promotion. I said I want the recoding.

Here my claim gets approved which I'm great full for but without the discount on the excess and not proof of the recoding