LK
Lerato K
1 reviews | Active since Aug 2019
26 Aug 2019, 14:24
Worst service
Worst service recieved. No feedback provided of where my car has been taken. Over 10 days taken to find provider to assess damages on my vehicle then I'm informed mechanical damage and when I ask for a full assessment report they say provider they took my car to has been burglarized and report available..(Really) I was told I will receive a call back with a proper update... nothing recieved... email sent to to consultant handling case no response recieved...
When I call in it seems as if no one knows what's happening!!!! Dont know if my car is still at this place they took it to!!!
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Replies (2)0
Replies (2)
MiWay Insurance's replyOfficial
26 Aug 2019, 14:54Oh no – this doesn’t sound right at all! We will be sure to have a look into what happened and get back to you with feedback. In the interim, we’d like to assure you of our commitment to always deliver awesome service and to fix things if they go wrong. Someone will be in touch shortly.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply26 Aug 2019, 14:54
Official
Oh no – this doesn’t sound right at all! We will be sure to have a look into what happened and get back to you with feedback. In the interim, we’d like to assure you of our commitment to always deliver awesome service and to fix things if they go wrong. Someone will be in touch shortly.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
LK
Lerato K's updateReviewer Update
26 Aug 2019, 15:05I have managed to locate where my car was taken and only to find out I an being misled... they dont do assessments miway sends people from Miway to assess car... when I asked miway for a full report on a recorded line I was informed provider was burglarized.. when I call provider theh know nothing about any equipment theft or being burgled.. not had the provider assessed my car... WHAT IS GOUNG ON HERE!!!
LK
Lerato K's update26 Aug 2019, 15:05
Reviewer Update
I have managed to locate where my car was taken and only to find out I an being misled... they dont do assessments miway sends people from Miway to assess car... when I asked miway for a full report on a recorded line I was informed provider was burglarized.. when I call provider theh know nothing about any equipment theft or being burgled.. not had the provider assessed my car... WHAT IS GOUNG ON HERE!!!