worst service

i envy people that go on tv and praise miway because I am getting the worst service ever from them. my car is being in Polokwane since March and its not the 1st time I am complaining about their service regarding this. they told me they are waiting for parts but no one updates me on that. I have a 5 months baby and I need the car but for them its nothing. I received a call from autobody where the car is currently last week that they have received a call from KIA that the parts have arrived. I was expecting a call from miway to update me as well but they didn't because they don't care what the status is and I know they might call and give me lousy information after sending this because that is what they are good at so they can be rated the best on Hello Peter but they are not. I am expecting them to call KIA and push them to deliver the part at the auto dealer because it been 3 months now that I am without the car and if they are the best as people say on adverts then they will make sure I get it by this week.