SM
Samke M

1 reviews | Active since Sept 2015

07 Dec 2016, 15:19

WORST SERVICE

<p>I had been with Miway insurance for 2 years and had not put in any major claim. 2 months back i put in a claim and inspite of many attempts trying to get them to agree to fix my car they declined and declared it a write off. I then withdrew the claim and cancelled the insurance with immediate effect.</p> <p> </p> <p>Come month end MIWAY was the first to debit my account for premium not just once but for 2 consecutive months... I contacted the lady who was handling my claim they promised to pay back my money. Today i enquire as to when exactly do they intend on doing so they suddenly call to say i wont be getting any refund on those premiums they had deducted without my permission, further to that they are not even sure that the policy was cancelled.</p> <p> </p> <p>I am really dissapointed at their bad service they have rendered to me and beyond that to even stoop to this level of *****ing money from my account!!! MIWAY is a ripp off... anyone who may be looking for professional insurance i wouldnt recoment them as they only willing to take your money and not deliver when you need them the most!!! I see no difference with MIWAY AND ANY OTHER **** THERE IS!!!</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply07 Dec 2016, 16:11
Official

We have passed your message on and someone will be in touch.


Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply09 Dec 2016, 11:01
Official

Thanks for bringing this to our attention and so sorry for upsetting you - we assure you that it is never our intention to do so. We hereby confirm cancellation of your policy and your refund will be paid into your account with 72 working hours.

Thanks for giving us a chance to make things right and please give us a shout if you need anything else!

Best regards,
The MiWay Team