AM
Amanda M

1 reviews | Active since Jan 2019

09 Dec 2024, 21:05

Worst Road Side Assist on Earth!!

If I could rate 0 stars, I would. I had the worst experience with MiWay this morning. This was my first interaction with them since switching over, and it was beyond disappointing.

I called at 8 AM to request roadside assistance for a flat tire. The service agents were rude and showed no concern whatsoever. I kept receiving messages about different people supposedly coming to assist, but no one showed up. It took three whole hours to finally get help.

This is the worst service I’ve ever received from an insurer. I’m beyond frustrated and would never recommend them to anyone. Save yourself the hassle, your peace of mind, and your safety. MiWay clearly lacks both good service and the capacity to deliver.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply09 Dec 2024, 21:06
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team