NC
Nadia C

1 reviews | Active since Apr 2018

20 Apr 2018, 20:57

Worst of the Worst

Worst service EVER! It's been 2 weeks since my mother had her accident and to this day she does not even know where her car is so she can fix it herself. Hlengiwe Nhlengethwa Is apparently our claim advisor as Olga Funzani keeps forwarding our emails to him for assistance with NO RESPONSE WHATSOEVER!!!!! If you want proper INSURANCE, do not consider them as their claims department are worse that pathetic. If by Monday we haven't gotten any feedback, the ombudsman will definitely like to be hearing about this... Safe traveling everyone and make surr you have a decent insurance just incase*

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply23 Apr 2018, 09:09
Official

We are truly sorry to hear of your claims experience. Kindly be advised our claims team will be in touch to assist and clarify any queries regarding the claim.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply23 Apr 2018, 13:36
Official

We’re really sorry to hear you feel this way, and assure you it’s never our intention to cause you any hassles. Hlengiwe has since been in touch to discuss your concerns, and we’re happy to report that the claim has since been authorised.

Please give us a shout should you need help with anything else.

Kind regards,
The MiWay Team