Worst Miway service by far.

I have had the worst experience with my way. First they asked me for an estimate to fix my printer and i did that on the 11th May 2018 and later the lady by the name of Lerato Motsamai told me that it is not worth Miway to fix the component since the machine cost R35 000.00 and the pard is R20 000.00

I then submitted a new a estimate for the new machine on the 14th May 2018 and from there on it was complete silent from Miway, i have been calling and and leaving emails for Lerato and nothing is happening, i have spoken to the Supervisor on the 17th May 2018 and he said that he will call me and that never happened .

And now i have a company called GreenWorld that wants to pick up our Printer for salvaging and Miway authorised a claim for the component, i kept on asking that if they take the machine where is the part going to be fitted, further more i have insured the Printer for the total value.

I have a personal insurance with Miway nothing like this ever happened , the Business insurance side really sucks, i have never seen such incompitent people. The experience i went through deserve a less than negative review if such exist.

Can someone help me with the Insurance Ombud please.