Worst insurnace

I had an issue with regards to a claim a which I shared on this platform,my issue was undervaluing of a claim.After my review was seen by miway team, I received a call and within the next couple days my claim was paid out to value that covers the damage.It was slightly less by R3000 than what I expected but it was sufficient.When I requested a rental car,because my vehicle was going in for panel beating,they allocated 7 dayss which was to short but i didn't complain of that.However when I looked at the document that Avis sent me it said to return the vehicle on 1 November 2023.I got excited because at least I had a car for work.I phoned Portia from Avis to confirm this which she did.Since I'm well aware of how useless miway team is when it comes to communication and checking up.I followed up with miway on their end.Next thing I know the car must be returned to the 11 October 2023 at 11:00 the agent didn't phone me or email to check up for convenient times he did his own thing.I hate that i must do the following up,I must do the checking,I must communicate.In my policy i am allowed for a car up to 45 days.They cant provide that service .Miway is a prime example of what an insurnace should not do.Im actively in search of an alternative insurnace as I'm tired of Miway.