1 reviews | Active since Dec 2013

07 Feb 2018, 12:48

Worst insurer ever

I made a claim for ****** property, all necessary documents were forwarded and i was awarded a claim card which is loaded with a ridiculous amount that only covers my lost TV. The total value of the lost item were mischievously compressed to R 7700.00 without a comprehensive breakdown of how they got to these amount. I went to some of the stores listed on their leaflet accompanying the claim card and left baffled at how they got to the R 7700.00 as the amount loaded on the card only covers 1 item of the 7. Just to give your *********** assessors an idea on current prices, the bar stools that were ****** is R649 each (and 4 were ******), my microwave 32L LG mirror finish is above R3000 and the HiSense TV is R6999 all these are current prices. My home contents are insured with them for R500000.00 and they think i insured with them to be downgraded like this?! I want MiWay to take back their claim card and go to buy these items themselves for this ridiculous prizes that they are dreaming about. I feel like they are taking advantage of me as a client and they think i am stupid. They must buy these items for me because i cannot find any shop that they even provided selling these items at that amount! That is 4xbar stools, 1x 32L LG mirror finish microwave and a 48" Smart HiSense TV. I need my items to be replaced, i am a victim of a crime and this insurance is adding to my PAIN! I 100% regret leaving Budget insurance for MiWay...worst mistake!

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Replies (2)
MiWay Insurance
MiWay Insurance's reply07 Feb 2018, 13:12
Official

We have passed your message on to our Claims team and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply09 Feb 2018, 14:36
Official

We value your feedback and we have to apologise for the inconvenience caused here! We believe that Lerato has since been in touch with you and we are happy to hear that a resolution has been made and your claim has been settled.

Please feel free to give us a call should you need any further assistance.

Kind regards,
The MiWay Team