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Yvette A

1 reviews | Active since Oct 2012

06 Dec 2017, 12:10

Worst insurer

House was broken into on Saturday and I had to wait til Monday to put in a claim and meanwhile living in a home with a broken door. It's Wednesday and the insurer still hasn't sorted my broken door. The service provider doesn't take my calls and Lethaba from miway and is just ignoring my emails. Definetly looking into changing insurance company as this service is unacceptable.

0
Replies (8)
MiWay Insurance
MiWay Insurance's reply06 Dec 2017, 12:39
Official

We have passed your note on and we'll get someone to give you a call soonest. Please accept our sincere apology in the interim for any hassles we have caused you!

Best regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply07 Dec 2017, 12:26
Official

Thank you for taking the time to write to us Yvette!

Lethabo has since been in touch to discuss your concerns. She’s also discussed the authorisation of your claim. We urge you to give us a call should you need anything else.

Kind regards,
The MiWay Team

Best regards,

YA
Yvette A's update07 Dec 2017, 17:25
Reviewer Update
My claim was approved but as soon as it was given over to the unprofessional service provider Akani-Nyeleti, no one cared what happened next. I'm still waiting for the installation of a new door (and it's been 4 days without assistance).
MiWay Insurance
MiWay Insurance's reply08 Dec 2017, 08:35
Official

We have passed your message on to our Claims team and someone will be in touch to assist you.

Best regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply08 Dec 2017, 11:58
Official

We value your feedback Yvette!

Lethabo has followed up with our Service Provider. We’re happy to report that the repairs will take place today. We urge you to give her a call should you need anything else.

Kind regards,
The MiWay Team

Best regards,

YA
Yvette A's update09 Dec 2017, 18:10
Reviewer Update
Service Provider eventually came out but left me to put a second coat of vanish on the door and paint the burglar door.
MiWay Insurance
MiWay Insurance's reply11 Dec 2017, 08:26
Official

Thanks for bringing this to our attention. We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply11 Dec 2017, 10:08
Official

We're happy to report that Jacqui has been in touch to discuss your concerns. We believe that she has also provided you with her contact details should you need any further assistance.

Best regards,
The MiWay Team

Best regards,