Worst Insurance Nominee for 2018

I took out insurance with MiWay after glowing reviews from friends.

My clutch gave out last night but I managed to get it home. Now that it is sitting in my parking spot in my complex, they refuse to tow the car to the mechanic saying "It's not covered, car is safe". Yes, the car is safe because I didn't want to leave it on the side of the road. If I called last night and got it towed home - how would I have now gotten to the mechanic? If I called last night and got it towed to the mechanic - it would have sat outside on the street the whole night.

Now I am sitting with a car that doesn't work and need to fork out money to get it towed by someone to the mechanic that should actually be covered. Will be leaving and sharing my experience with everyone I can.

Bad communication, bad service, way overpriced for what you get, and incredibly inconvenient insurance provider. I will be moving insurance ASAP.