1 reviews | Active since Sept 2014
Worst Insurance house ever!!!
<p>So last year as my husband was pulling away from his parking spot another guy reversed into the back side of his car. After months of struggling with his insurance we spoke to miway and they said we can do it through them and they will take on that insurance house as it was the other guy's fault which he also admitted. So now after almost a year the car is fixed and we paid for the excess, but much to my surprise i got an updated schedule with a R100 increase in premium AND a almost R2000 increase in excess. This is ridiculous and i will definitely be moving our insurance if it is not corrected. Not even a phone call or anything to explain how far they are with getting our excess back from the 3rd party or anything!!!! Im soooo unhappy that i just added my car to miway from discovery.. i will be telling everyone about this because it is absolutely ridiculous </p>
We hear you and we understand that the third part process can at times take longer than anticipated, especially as we are dependent on the co-operation of the other party or their insurer. We have sent your notes onto our legal team to have a look into this first thing tomorrow morning and they will update you.
We will also ask our Client Services team to review your policy. Chat soon!
Best regards,
The MiWay Team
We hear you and we understand that the third part process can at times take longer than anticipated, especially as we are dependent on the co-operation of the other party or their insurer. We have sent your notes onto our legal team to have a look into this first thing tomorrow morning and they will update you.
We will also ask our Client Services team to review your policy. Chat soon!
Best regards,
The MiWay Team
Dear Chelmarize,
We hear you, and we understand your frustrations. Thanks for giving us a chance to clarify a few things!
Mathari has since been in touch to explain the recovery process and she assured you of our commitment to keep you updated moving forward. We urge you to give us a call if there’s anything else we can help with in the interim!
Kind regards,
The MiWay Team
Dear Chelmarize,
We hear you, and we understand your frustrations. Thanks for giving us a chance to clarify a few things!
Mathari has since been in touch to explain the recovery process and she assured you of our commitment to keep you updated moving forward. We urge you to give us a call if there’s anything else we can help with in the interim!
Kind regards,
The MiWay Team