LM
Lungile M

1 reviews | Active since Feb 2020

26 Jun 2020, 18:31

WORST INSURANCE EVER

I write this review with a very heavy and burdened heart. I have been a client of MiWay ever since i bought my car. I have been loyal and never missed a premium. I fully trusted and believed MiWay will assist me in my time of need, little did i know that the moment I needed my insurance the most i will be left wanting. My car was involved in an accident due to objects (huge burned tree stem and stones) that were left on the road because of riots and now i am sitting with a rejected claim stating "failing to apply due care and precautions". MiWay claimed that have my best interest at heart and that was never true, they are failing to explain and indicate to me what due care precautions are they referring to. The only thing the investigating agent was trying to do was to force me to agree to things that are not true, and that clearly indicated that they will do everything in their powers to have the claim rejected, soo much for "we have your best interest at heart" I am sitting with a rejected claim, no car where as i was paying for a hired car, cost for towing the car and the question is where is the insurance that claimed "DO INSURANCE YOURWAY"

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Replies (2)
MiWay Insurance
MiWay Insurance's reply27 Jun 2020, 07:52
Official
Thank you for taking the time to share your feedback with us and please know that we take it seriously. We apologise for the inconvenience and frustration you have experienced. An agent will be in touch soon to get to the bottom of this and sort things out. 
 
Best regards,
The MiWay Team
MiWay Insurance
MiWay Insurance's reply29 Jun 2020, 12:39
Official
Thank you for taking the time to write to us.  We have heard back from our claims team and we believe that the reasons for claim closure was explained to you. Please get in contact with our internal disputes department who will be able to assist you further.

Best regards,
The MiWay Team