Worst insurance ever

In October 2017 I was rear ended by a girl in peak traffic, while she was on her phone. She dented my boot and broke my lock. I received her insurance details and sent all the requested documentation i.e. quotes, case number, affidavids, description of accident to miway in the same week. They then confirmed receipt and sent an external assessor to check my car the following week. Then...silence I waited two months and no progress. Meanwhile I had to fix damages. In December I sent an email to Keneilwe and this person stated my claim was not verified yet. In January I requested an update again and no response. By the end of Jan I had had it with this stupid insurance company and sent a complaint email detailing dates of my enquiries with no response. Two days later Keneiliwe responded with the claim being approved and I had to forward banking details for the payout. That happened the last week in January. I forwarded theto documentation first week of February and low and behold no response! I received an out of office email last week with an alternative contact person named Julia. She too did not respond to my query. It is not the last week of Feb and NO ONE AT MIWAY CAN GIVE ANY FEEDBACK REGARDING MY CASE. I AM SO UPSET AND FRUSTRATED WITH THIS COMPANY AND WOULD ADVISE EVERYONE I KNOW TO NEVER USE THEM. I have had to wait 4 months for a measly R5500 payout, imagine if the accident was even more serious they would never pay you back the damages to your vehicle. They do not even apologise for the delays in responses and are supposedly acting on behalf of their clients. If I were a miway client and I was paying my monthly premiums and received this type of service I would cancel my policy with them brcause they are utterly useless. Case number: C900488