WORST INSURANCE EVER!!!!!

The worst insurance EVER!! I was involved in a motor vehicle accident on 4 December 2023. I put in a claim (first ever accident). I was not advised accordingly. The claims handler never contacted me once other than automated message saying who the handler is. The person who knocked my car is also insured with Miway. Being this my first accident, I was not aware that I could put my claim in against his policy (but this Miway did not advise me). My claim was then submitted to their Panelbeater in December but only to learn from the service provider mid-January that Miway had cancelled the claim (on 11 December 2023) due to a dispute on the excess. They only then resubmitted the claim on 18 January 2024 which obviously caused a delay in the repairs to my vehicle.

My car was then booked in on 19 February 2024 for repairs. An estimated time of 7-10 working days were given for repairs on my car. On 23 February 2024, additional repair authorisation was requested from Miway. It took them a week to provide authorisation (1 March). On 29 Feb, I had to follow up with the insurance why this was not given and only then did they attend to it.

To date, my car is still with the Panelshop. They cannot give me an estimation as to when my car will be completed. It was the bumper that was damaged. I am struggling with transport. We are on day 14 of the repairs and they are still waiting on parts.

Miway says that no longer deal with the client once the car has been booked in with the Panelshop. It is the Panelshop's duty to update the client.

Unfortunately, the Panelshop cannot give me a date. I am frustrated, disappointed and totally disgusted with Miway. It has inconvenienced my family and myself. I don't have a courtesy car as I did not opt for one when I signed up with Miway.

I did not ask for a courtesy car as I made the necessary arrangements for the time period indicated on repairs but now it is becoming a problem.

Miway has over and over caused the delay in getting my vehicle repaired. We are almost onto mid-March and my accident was the beginning of December. Where is the service?????