WORST INSURANCE COMPANY EVER!

I had a flat tyre on the N7 close to Du Noon, Cape Town yesterday. I contacted Miway for Emergency Roadside Assistance via the app, and i called some time thereafter to follow-up and check if my claim had been received. I spoke to a gentleman who asked if I had a spare tyre in my boot, of which I checked and I notified him that there is a tyre but i wasn't sure about the condition of the tyre. In his words, after that he asked me "do u see something that looks like a tyre in your boot?" so I told him that I did. I started getting smses to say assistance had been dispatched, that was at 16:37pm. I followed up with Miway after an hour, and they told me they were to follow-up with the appointed company. The guy on my call told me that they were experiencing very high call volumes and couldn't give me the assistance I required. I called Morne from CF Towing Office, and he notified that Miway hadn't contacted him yet regarding my claim. I calld numerous times to Miway, and advised that we were not in a safe area and its just 2 ladies in the car and anything could happen. I also called the company that was appointed to assist us but they just kept telling us that assistance was on the way. I got the number for the driver who was coming to us, and he told me he couldn't locate our car- despite sending our location to Miway via the app and the contractor via whatsapp. The 2 guys came to us and checked the spare tyre we had and told us that it was also flat and they couldn't help. At that time, my car's battery was flat, as my hazard lights were on for over 2 hours, and I asked the guys if they could jumpstart the car so I could at least close the windows as it was getting dark, so we could lock ourselves in the car while contacting Miway again to get the right help we needed. The guys got into their car and left the scene without a word- leaving us without assistance and a car with open windows at dark in a dangerous area. The office lady from the contractor had the guts to call me and tell me to contact Miway for the proper assistance that I needed as they were unable to help. I even told this lady that I had told their company that I wasn't sure about my tyre and they still sent people who were not able to assist me. Anyway, I called Miway back and spoke to a friendly lady who was happy to send a car to tow us home. Help only arrived after 19: 40pm - over 3 hours after calling in for emergency assistance. In light of the level of crime in this country, it is very appalling how an insurance company could take 3 hours to assist 2 ladies stuck on the road near a crime hotspot. Further, the incompetence was at all levels, from the staff at Miway, who had the audacity to say to me they were very busy when i was in an emergency, to their appointed contractors who were plain useless and left us with no help in the middle of nowhere. We could have been ****d or worse ****ed. as we were stuck with a car that had windows open. I will ensure that i will let anybody i know to never insure their car with Miway, as they are useless to say the least.