WORST INSURANCE COMPANY EVER!!

We logged a claim with Mi-Way insurance company on 1st December 2017, till now, 19 December 2017, I have had NO feedback from them at all. My husband hit a pothole and completely damaged two of his 22"mag wheels and tyres (which we specified on the insurance policy and we pay for extra every month to have insured). Every time I phone they tell me a different story, either I have to make an appointment with the assessor, the assessor has already been at our house the following week and has already done his assessment, or some ****y guy tells me that he has received the assessors report and that he needs to send a report to his manager to sign off, but that he has 10 days to do so, and that he will take his time. Every time I get frustrated and ask to speak to a manager I get told that the managers are too busy but that someone will phone me back. NOBODY ever phones me back. I log complains on their website, still NO feedback!! When I get frustrated with my claim taking so long to be processed and I threaten to cancel my insurance with them, they just tell me that it is fine, I can cancel, they don't care!!! I have never ever been treated this poorly by any insurance company, neither has it ever taken them so long just to approve a claim!!! This is such a small claim, apparently the value they need to pay out is a mere R7 000.00. This makes me wonder, how will I struggle if I ever have a car ****** or completely written off?? I am shocked to say the least with the staff's attitude towards me, after all, it is my insurance premiums that pays their salaries, and my premiums are all paid in full!!!