SR
Saudiq R

1 reviews | Active since Feb 2015

03 Feb 2015, 19:11

Worst insurance company ever.

Miway insurance is the worst and most unreliable insurance company ever. I had a policy with them of which I wanted to cancel. I requested numerous call backs from them of which I never received one call. I eventually called them and spoke to a woman regarding cancelling. She clearly gave me false information, telling if I cancel on the 2/2/15 my policy will end on the 27/2/15 and I won't be debited. Eventually after speaking to a senior guy of which I requested to cancel my policy and him just ****ing me off more by trying to retain me as there client and throwing different deals etc at me of which I all declined, he eventually tells me that I have to give 30 days cancellation notice and my policy will only end on the 2/3/15 and that I will have to pay pro rata for those 2 days. How unprofessional,same company and 2 different stories.<br> <br> Please miway, get your act together and train your staff up to please all speak the same lingo because if not, believe you will have a lot more irate clients.<br> <br> Really poor service from start to finish with miway and extremely disappointed with this pathetic service.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply06 Feb 2015, 13:36
Official
Hello Saudiq13,

We're so sorry for upsetting you, and we assure you that it is never our intention to mislead you in any way or to make you feel undervalued. Quintin has since been in touch to explain our retention process, and we're happy to report that all has been sorted.

We're sorry to lose you as a client and we wish you all the best!

Best regards,
The MiWay Team