RO
Richard O

1 reviews | Active since Sept 2023

22 Dec 2023, 17:02

Worst insurance company, don't trust the PAID REVIEWS

The positive reviews must be paid reviews because they sound like ******s at a typewriter trying to write Shakespeare but it comes out more like a cheap infomercial for Miway. "Quick, reliable and responsive" BULL****! None of the above, multiple unreliable consultants, broken English, idiotic assessors and broken deadlines and promises. Got my car back today to realise that only single parts get replaced when they promised that the mechanic would replace both struts and springs. When I got home I checked under the wheel arch to see that the torn boot was still just hanging there from the accident and while driving realised that the touch screen on the infotainment system no longer works. I will have to fight this tooth and nail in the new year because everyone becomes useless over December and in the mean time will have to sit with an unreliable car for the holidays. Thanx Miway for being such a piece of ****, I will be cancelling my policy and will actively be blacklisting you to all friends, family and social media connections effective immediately.

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Replies (4)
MiWay Insurance
MiWay Insurance's reply22 Dec 2023, 17:03
Official
We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.

Best regards,
The MiWay Team
RO
Richard O's update22 Dec 2023, 17:05
Reviewer Update
Good god I forgot to mention my boredom with their automated replies. ****ing joke
RO
Richard O's update23 Dec 2023, 11:19
Reviewer Update
Follow up from yesterday's complaint, I see we've got some more "very good" and "great" paid reviews. Currently riding passenger to assess the feel of the car, because they haven't replaced both struts, the car ride is very bumpy and uneven. The passenger side rattles and the steering wheel is in a permanent left-turned position to keep the car straight. The touch display still has no response and miway has nothing to rectify this with a concerted effort of making contact via email. I no longer trust their verbal promises as they do not let you listen back to "recorded" conversations. I request written correspondence to resolve this matter or I'll be contacting the ombudsman to handle this matter and continue bringing miway's shady business practices to light of the public.
RO
Richard O's update27 Dec 2023, 09:58
Reviewer Update
I challenge anyone to go to Google and type in the following search: "can you buy only one shock".