Worst Insurance company

On The 12th of August i have tried to log a clam after a neglecting driver had drove into me, mi ways call centre was closed on the weekend as the incident happened on Saturday 2pm, phumzile was responsible to contact me to inform me of the steps needed, she required documents that is not even possible to get as she only requested them days after i mad my claim leaving it almost imposable to get the documents, she has never updated me in any form and has neglected me as a client not only after i called miway back a week later just to find out that they would not lprocess my claim due to some rules of nonsense after she had told me their legal department will retrieve the funds from the party that drove into me, i have emailed and called her she does not respond to my mails.After speaking to a consultant he transferred me to phumzile and i stated my disappointment, she apologised with an attitude and left me with no answers and information, on a second incident i have mailed phumzile again to update my banking details and she did not response nor die she update my details as requested, defiantly leaving this company after this bad service, all the consultants have a ****py attitud