Worst experience with MiWay Insurance

After having my home and a few home contents (geyser and pipes) insuranced with MiWay for more than 5 years, my life has become a complete nightmare when I had problems with my geyser. During level 5 of Lockdown my geyser stopped working, so I called and enformed my trusted insurance company but little did I know that I have been wasting my time and money for more than 5 years. I was told to find someone that would come and assess the geyser, I then had to email a stemped receipt to MiWay, I did this. All of a sudden, I was told that a service provider would come and assess the geyser. But after 2 full week there was still no service provider and complete silence from MiWay. To cut this very long story short, I ended up buying a new geyser worth R3 159.95 and installation worth R1 500. On top of that, I'm being told that my geyser insurance cannot be canceled because ''I am a valuable customer''. I have had the worst experience with MiWay Insurance.