Worst experience of my Life

I have been driving for for 27 year without an accident. With my first claim (nightmare) started 3 months ago. I am emailing and not getting feedback, when i do get feedback it is the incorrect information. My access was R10 000, then I received email that is R5 000 and again today was informed that is is R10 000. When I call it is an answering machine (you should call the number and then maybe you can express that kind off message) I begged for the claim to be handled before end of the month (any month would have worked) and I am paying for a car I do not have for going 4 months. Now I wonder... Did Miway wait for my payment any month? Why did I take out insurance? After this claim is paid out (hopefully today) I will cancel my insurance and I will spread the word as far as I go. I am the MOST unhappy client ever. I had enough of YOURway and will be going on Myway.