1 reviews | Active since Aug 2019
Worst Experience in Claim Handling with MIWAY
I have logged a claim and the response is very poor. I have requested multiple times to call back from the person who was assigned to my claim. My claim is cancelled with out any message or call with him. Really irritated with this. Even after calling multiple times, i was being told that my claim was cancelled due the below 3 excess:
1. Normal Excess - 2500 2. Driver Excess - 4000 Stating that driver's license is less than 2 years. I have responded back stating that this is incorrect as the driver have Indian License and that is not submitted in the claim. No response on this even after calling the Customer Care. 3. Excess 3000 for claiming in first 3 months --- I was not notified about this when i am taking the policy. I have called Customer Care and told that i need a call from the person who activated by policy and also requested to review the call recording for my policy explanation. No response on this..
I called Miway over chat(in mobile app) and also over the call to Customer care for a call back from my claim handler and as well as from person activated my policy. I have even given the time for the call back. But miway didn't call back and its been 3 days....
Now, I am really frustrated with all this and especially in the first week of my policy activation at miway.....
Guys, let see whether any miway guys call me... Friends, please suggest me whether i need to move out of this insurance....
Best regards,
The MiWay Team
Best regards,
The MiWay Team
It's been 2 weeks from my Review. Can MiWay advise what is going on about my claim. Over the last weeks, i got 2 calls. One was just for asking whether i am regular Driver or not. Second call was about this claim and asked me to send my DHA authorized letter(which i sent on the following day). In my second call, i was told the reason for excess 3000 was not for claiming in the first 3 months, instead it is because of stationary object. As these are told by two agents in two conversation, i don't know who to believe. I also asked for the call recording of my insurance profile activation. I was promised that i will get the recording but not yet.
I don't know how long this process will take and when i will be getting the World Class Experience from MiWay....
@MiWay team : Can you please resolve my query asap so that i can sleep happily. Please bring me in your world class experience. Also, can you advise what is the Turn Around Time for Claim Handling. Definitely, i this it is not 1 Month 10 days( So far on my claim, don't know how long further)
Thanks,
Muni
It's been 2 weeks from my Review. Can MiWay advise what is going on about my claim. Over the last weeks, i got 2 calls. One was just for asking whether i am regular Driver or not. Second call was about this claim and asked me to send my DHA authorized letter(which i sent on the following day). In my second call, i was told the reason for excess 3000 was not for claiming in the first 3 months, instead it is because of stationary object. As these are told by two agents in two conversation, i don't know who to believe. I also asked for the call recording of my insurance profile activation. I was promised that i will get the recording but not yet.
I don't know how long this process will take and when i will be getting the World Class Experience from MiWay....
@MiWay team : Can you please resolve my query asap so that i can sleep happily. Please bring me in your world class experience. Also, can you advise what is the Turn Around Time for Claim Handling. Definitely, i this it is not 1 Month 10 days( So far on my claim, don't know how long further)
Thanks,
Muni