Worst Experience Ever with MiWay Business Insurance

I have had the worst experience with MiWay Business Insurance that I have ever had in my entire life with any insurance company!

I was contacted by a MiWay agent to provide me with a comparative and “more competitive” quotation against my existing insurance company. According to them, it would be much cheaper. The process, however, took a shocking 9 weeks from my first appointment until my policy was finally activated – note, I did not go looking for MiWay, they contacted me.

In the middle of moving our insurance, one of our printers (our main income-generating machine) started giving problems. Little did we know that the print head had failed – this was especially frustrating since the head had been replaced and serviced only 6 months prior. Our broker advised us to try lodging a claim, even though the policy was new. I agreed, because that is exactly why one has insurance – to cover unforeseen events like this.

It took a full week just to have the claim registered. Then, a very rude and unprofessional assessor was assigned to the case. I understand extra caution due to the new policy, but the way she handled it was unacceptable. She lacked basic people skills, treated my husband and me as if we were ********s, and even insinuated that we were committing *****. She bluntly suggested we withdraw the claim as it would negatively affect us going forward.

The whole process – endless questioning, interrogations, cross-checks from one supplier to another, and constant insinuations – became humiliating and exhausting. Out of pure frustration, my husband decided to withdraw the claim. From the moment MiWay contacted us until the moment we cancelled the claim, the entire experience has been nothing but frustration and embarrassment.

To make matters worse, instead of just accepting the claim cancellation, MiWay went ahead and cancelled our business insurance entirely. Please note, we had also moved our personal insurance to MiWay – yet they only cancelled the business policy and kept the personal one active?

Since the day the assessor was appointed, I have not heard back from my broker once. No follow-ups, no assistance, no support.

MiWay has proven to be exactly what so many people out there warn about – they are quick to offer cheaper policies, but the moment you truly need their help, they step back and simply withdraw. This is incredibly poor service and has basically crippled a small business like ours.