Worst ever service from short term insurer

Had a claim with them. They took 2 weeks to get previous insurance, which took me 30 minutes to get. They apparently could not get hold of any records even. I mailed it to them and still took 2 weeks to authorize claim. After that the panel beaters took longer then 2 weeks to get my car sorted, and I had to take back the rental, which was only for one month. I had to pay out of pocket to get another rental for another extra week and a half. These consultants was very unhelpful, and some damn rude. I could never get this Schalon over phone, and he never called me back. Not once did they even apologize for their pathetic service. But, the car was not even finished when they increased my premium, because of the high risk client I'm apparently now after this. I feel that this was the worst experience I ever had with these kind of claims and would not refer anyone else to go over to MiWay ever. The way I was treated as a client is far from satisfactory and I still don't think I was fairly treated by any of them at MiWay.On the look out for other short term asap. Any brokers contact me please.