Worst ever

I am going through a worst experience ever. I feel so bad that I got my family through this coz of this insurance. There was burglary theft at our home in the early morning of Saturday. They stole some items and our car keys, both the original and a spare key. The burglar gate and the door are damaged. The police came,and took statements. I then lodged a claim from the App and no one called me to acknowledge it and how I'll be assisted. I called in and I was told there will not be any help other than a security coming to guard the house for 12 hours on that Saturday. On Sunday there was no assistance whatsoever, I had to stay all night to ensure my family is safe. I did not go to work on Monday so I can get the help I need because the claims department don't help on weekends. No one called me still, I had to call in to explain my problem, and guess what, by the end of the day the was no one who told me the progress, coz there was none anyway. I wasted my day. The car keys I haven't gotten any help, my door and burglar gate they still broken. The girl assigned my case for the house never called me even once the entire day, she only sent me an email at 4:30pm to tell me she did not find a service provider. She said they will send a security again at 10pm but as my writing this review its 11pm and no one has called or communicated why the delay. So it simply means I can't sleep today as well since the doors are not locked and the cars I don't have keys. As for the car I've sent all the information and it was quiet, at this point I don't know if it will be fixed or not, the guy assigned my case just went quiet. I must say none of your agents actually called me, I'm the one making all the follow ups. As soon as the claim is finalised I'm cancelling. I can't subject my family to this ever again. I feel more for them than myself. I will tell Twitter about this experience so people can know who you really are.