Worst customer service from Myway insurance

<div>I was in a car accident 31/01/21 on the N14 highway, the driver on the middle lane lost control of his vehicle and collided with my car.My car was towed by my insurer the same day. The following day I called them to find out what's the procedure there off,i was allocated a representative and the claim was registered. I have never heard from my insurer since then..it has been almost two weeks.. The number they send me of the representative never goes through.. I keep phoning everyday sending email.. No response.. This is the worst service I have ever experienced from an Insurance company, I should not be dealing with this kind of worry considering the trauma I went through with the accident. My Way service is seriously appalling,They do not care about their clients.To date I am still waiting to hear from them with regard to when and how my claim will be processed.. </div>