Worst Customer service experience of all insurance companies!!

I am continuously receiving bad service from Miway and I really do not understand why. The customer service agents are useless and do not treat people well, this is just a basic business transaction and they do not treat each case differently. I called in because after a month on the policy I received an sms saying I am not covered because I need to do inspection, this after on my previous call I asked an agent if my cover is active and if there is anything else I need to do or send in, I was advised that I am fully covered and they have everything they need. NOW I HEAR I PAID FOR A MONTH AND WAS NOT COVERED!!!!! I call in and Speak to Andile, she treats me as though I am an imbecile and I should know that I should go for inspection, as though each person should off the bat know about inspection, not taking into consideration that I might be new to this insurance thing.. Anyway MIWAY agents need to be more sensitive and show emotion because they are like robots, I might as well speak to an automated voice!!!!! I haven't been with them long and I am already regretting this choice!! Cant believe I paid for a service that I do not have, thank goodness nothing has happened. My question how has no one followed up to the fact that I did not do inspection for a whole month? Other companies call immediately and follow up every few days if need be.. What useless service I must say I was happier at my other insurance!!