Worst Customer Service

In the 10 years I have been insured with MiWay Insurance, it is the first time I had the worst customer experience. It took Miway 6 weeks to finally approve my claim. It is not even about that, I had to phone every time to check the progress of my claim and even when I complained, no one bothered to return my calls. Miway approval the claim felt more like a goodwill gesture rather than them honouring the claim. What make matters worse, I had to incur cost just to get the claim approved. Even when I call for reason, they never bothered to look my way. They have continued not care or return my call or replies to my emails. Ordinary I should be happy finally there is progress as repair work is starting, but that is almost 2 months of not having my car. I suspect that I may incur additional costs over and above what I have spent and the excess fee as the car has been stationery for 6 weeks. To complicate matters, they appointed someone who they said was independent to validate my claim and only for that person to do his own thing.