Worst customer experience

<p>First let me begin by syaing i have been a customer of Miway since getting my vehicle license in 2006 making that 11 years and i have always had good customer service and happy with them having my insurance policy.</p> <p> </p> <p>Recently i found a new insurance provider who better suited my needs and lifestyle. After long consideration, i had no alternative but to cancel my policy with Miway.</p> <p> </p> <p>On Tuesday 7 March at aproximately 2.30pm, i was put through to a 'Retention specialist' at Miway by the name of Kholeka- who is apparently of a supervisor level and should have knowledge of how to deal with customers with respect and consideration. Little did i know this experience would be anything but that. After requesting her to cancel my policy due to the reasons mentioned above, she proceeded to shout at me saying there is a '30 day cancellation policy' which i argued stating there was no such thing on short term vehicle insurance- apparently this was me telling her how to do her job?? After a while of me not backing down, she finally put the phone down on me.</p> <p> </p> <p>Having not actually cancelled the policy, i then called Miway back again. Was put through to the rentions department again and spoke to a woman who sound surprisingly like the woman who i had just been speaking to. She then attempted to pretend to be someone completely different (I believe she gave the name of Nomsa) and 'gladly' assisted in cancelling my policy- she was so overly kind it was actually sarcastic.</p> <p> </p> <p>I dont know if this is the method Miway uses in getting customers to not cancel policies by having so called 'specialists' intimidate and strong arm you into believing you have no alternative but paying for cancelling a policy. Any chance of me staying with Miway disappeared in that moment and i have been left with a bitter tatste in my mouth.</p> <p> </p> <p>I have always been an advocate for Miway with regards to the service i have recieved in the past however after this experiecne i will NEVER recommend Miway to anyone and strongly encourage others to look elsewhere.</p> <p> </p> <p>Shame on you Miway!</p>