Worst customer care service

I recently I had an accident on 05 December 2025. At first Miway was extremely helpful and I was very impressed with there service. However when I contacted them on 08 December to enquire about the assessment status, I was told it takes 2 to 3 days. I only got a call back on 13 December, 7 days later, to be told my car was a write-off. I contacted them on Monday 15 December to tell them to go ahead with the write-off. They said they will email me the change of ownership details which they didn't and I had to call them again on 16 December to email me the paperwork. I received the documents and they received my paperwork on 18 December 2025. I heard nothing back from them, whereby I then contacted them on Monday 22 December to see if they have received the documentation. They confirmed they received it on 18 December but they picked up that the year model was in fact a 2008 and not a 2007 model, which is what they confirmed to me upon taking out the insurance. They informed that they are busy recalculating premiums and will be in touch with me shortly. Since they picked up this error on 18 December, did they not once contacted me to explain the error that was picked up nor that they are recalculating payments. Since I was informed about this on 22 December, I have contacted them almost every day to check on the progress and not once have they contacted me to keep me informed. I have easily placed 10 or more calls to them since, then only to be told we will follow up for you. This was said during each phone call, with not so much as a phone call back to keep me in the updated or the progress. Since yesterday, 05 January 2026, I have asked to speak to a manager only to be told they either too busy or not available, and said they will get her to call me back. I placed another 2 calls today, 6 January 2026, a month after the accident and as of yet I have received no returned phone call. As of now it is now 13 working days for them to recalculate payments and the only response I'm getting when contacting them is that they will follow up or have someone contacting me, with no feedback or returned call. I expected from such a well respected insurance company, better service, better assistance, but a month later I'm still sitting in the dark as to what is happening with the recalculating of premiums. When you call them to take out insurance, they give you a premium within 15 minutes. But now I've been waiting 13 WORKING Days excluding public holidays, for a recalculation of premiums and someone to call me with an update as to when my claim will be paid out. Worst customer care service I have ever received from an insurance company.