Worst Company to claim from

<p>I met in an accident on Sunday. I registered my claim online which was a nightmare to do because it continued to load. I also called the assist line to tow my vehicle and the guy was asking me the same questions over and over again. I then go on the miway app and requested an urgent callback and the lady tells me they can only call me back from 10am. I then called the claims department twice and was kept on hold for over 30 minutes. Then I speak to Monique who promises to call me back the same day and never does. I got car hire for only 10 days and they are taking so long to finalize my claim. I received a call from dmac and they said if I want them to speed up the process I must speak to claims. I then called to speak to Monique and Gloria said she is busy and she was of no assistance whatsoever. I have been insured with u guys from 2009 this is my first vehicle accident claim and the service is just patetic. I am also waiting for a call from Monique to confirm what my excess will be. I am very disappointed with the experience received thus far. I also want to know why does it take 7 to 14 working days to finalise my claim, almost a month??? Gloria advised me when I called and she is very unprofessional and she just gives me Monique direct number. Absolutely ridiculous service </p>