NJ
Natasha J

1 reviews | Active since Dec 2018

05 Dec 2023, 20:56

Worst company ever

Good day

This company is a joke. Such a big company without customer service.

It's been a 1 Month since I have not gotten response to my matter. C***.

The legal advisor left the company and now my claim has been handed to a new legal advisor.

6 November and still not gotten my car fixed. We heading into the festive season and all workshops are closing but they don't care.

I had a phone call phone from new legal advisor and her attitude stinks. She tells me over a call that my claim was handed to her this morning because the other lady left and now i must wait for feedback until Friday and I must call in to follow up. How is this my problem that people leave the 1company and there is no control over 3rd party claims. I won't stop posting bad reviews until I can get proper feedback. Why must I call in and ask for feedback my car was hit by a Miway client why is this my problem now. My time wasting to just get told no feedback. The person that hit my car his car was fixed within a week but it was his fault my car looks like this. I WANT FEEDBACK!!!!!!

0
Replies (3)
MiWay Insurance
MiWay Insurance's reply05 Dec 2023, 20:57
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team
NJ
Natasha J's update05 Dec 2023, 21:17
Reviewer Update
Good day Auto response. This doesn't even help because no one responses to my emails. It's been 1 month now and nothing is sorted on my car. I just get told it's sent to team manager. I will keep logging complaints as this is my vehicle that I drive every single day.
NJ
Natasha J's update05 Dec 2023, 21:20
Reviewer Update
I am frustrated really. Please pull up the recording today I had with the legal advisor. She wasn't even worried about my frustration because I have been waiting for 1 month to get my car fixed. I'm not going to waste my energy even calling you because all I get told is the same story over and over. Tomorrow there will be a new legal advisor taking my claim. I want Management to call me not a legal advisor. All I want is feedback