Worst claims experience ever.

I'm having the worth claims experience ever with my beloved MiWay insurance, my claim is pending a managers approval for payment for almost a month now, every time you follow up they say "I've requested the manager to call you" I've left several of these message, when i ask to speak to the claims manager they say they only have email not a direct line, when i asked to be cc'd in the email they say its internal only we cant. I have no had it and I'm resorting to a bad review, my claim number is: C***