Worst claims experience

I HAVE NEVER CAME ACROSS OR LET ALONE DEAL WITH AN INSURANCE COMPANY THAT FAILS 150% WITH PROVIDING THEIR CLIENTS WITH FEEDBACK!! I AM THE DAUGHTER OF THE CLAIMAINT WHO INITIMATED A THEFT/ HIJACKING CLAIM ALMOST 2 MONTHS AGO. I HAVE BEEN FOLLOWING THIS CLAIM FROM THE DAY MY MOM REQUESTED I INTEVENE AS SHE IS HAVING NO JOY FROM MIWAY. EVEN AFTER SUCH A TRAUMATIC EVENT, FROM MANAGEMENT TO THE CONSULTANTS NO TAKES RESPOSIBILITY OF THE INCOMPLETE AND UNCLEAR PROCESSING OF THIS CLAIM., LET ALONE SOME EMPATHY TO WHAT HAD OCCURED. NO FEEDBACK IS GIVEN ATLEAST EVERY 48 HOURS (THIS SHOULD BE STANDARD TO ELIMATE COMPLAINTS LIKE THESE). MY MOTHER HAS TO CALL IN TO GET FEEDBACK, WHAT IS THAT??? SUCH AN ACREEDITED AND REPUTABLE ORGANISATION, WE STRUGGLE WITH JUST FEEDBACK? I'VE LOOKED AT SOME OF YOUR REVIEWS AND I'M CONCERNED. WHAT WAS MIND BLOGGING RECENTLY WAS WHEN ONE OF THE EMPLOYEES OF THE SERVICE PROVIDER APPOINTED, BLATANTLY SAID TO THE CLIENT "YOU ARE NOT THE ONLY CLIENT". THIS IS AN SP YOU HAVE ON THE MIWAY PANEL? SAD!! TO DATE MY MOM IS REQUESTED TO PROVIDE DOCUMENTS WHICH SHE INITIALLY DID TO THE FIRST APPOINTED SP, NOW 2 MONTHS LATER THE SAME DOCS ARE REQUESTED? IS THIS A FREAKING JOKE, COZ IT REALLY ISN'T FUNNY WHEN YOUR MOTHER CALLS YOU IN TEARS BEGGING YOU TO LOOK FOR ANOTHER INSURANCE. IF YOU DO BOTHER TO TRY SALVAGE ALL THIS, I HAVE ALL THE NAMES OF THE PERSONAL I HAVE DEALT WITH AND I WOULD LIKE THE HEAD OF CLAIMS TO CONTACT THE CLIENT IN 24 HOURS.